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Residential Property Maintenance Metrics and Improving NOI (with Ray Hespen)

Fourandhalf

Ray Hespen, who is a frequent flier on The Property Management Show, joined us again to discuss maintenance metrics and how measurement improves resident satisfaction and owner NOI. The last time he was on the podcast, in late 2023, his team was just beginning to establish this concept of maintenance analytics.

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A must-have property management preventive maintenance checklist to avoid costly repairs

Buildium

If youve been in the property management business for a while, youve probably witnessed firsthand how proper preventive maintenance can make or break a property’s success. Too often, property managers get trapped in the costly cycle of reactive maintenance, scrambling to address issues that could have been prevented with regular upkeep.

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Property managers, here are the 5 top leasing trends of 2025

Buildium

75% of renters say they would like an online portal for tasks like making payments and submitting maintenance requests. Meanwhile, according to the National Apartment Association , a rise in tenant application fraud has put rental owners and property managers on alert. Younger renters are most interested in a portal.

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Critical Insights for Property Managers: Leveraging Tech and Communication to Boost Resident Satisfaction 

Lula

Effective maintenance significantly reduces churn, with satisfied residents being 38% less likely to consider moving. Timely responses and transparent communication regarding maintenance requests dramatically improve satisfaction levels, with 89% of residents attributing satisfaction to time it takes to complete a work order.

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Understanding Non-Occupancy Charges in Housing Societies

ADDA

Purpose of NOC: Cover additional administrative and maintenance overhead. Maharashtra: Legally Capped at 10% Governing Law: Maharashtra Cooperative Societies Act, 1960 Key Regulation: Government Order under Section 79A dated 1 August 2001 caps NOC at 10% of the service charges component of monthly maintenance.

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Property management workflow automation: Tips to automate and save time on repetitive tasks

Buildium

Instead of manually assigning maintenance tasks, your system routes them based on issue type and availability. Application Review and Leasing Workflows The leasing process moves quickly and requires coordination across several touchpoints. Automation helps you standardize your approach and reduce errors.

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Property management automation tools: The systems behind smarter workflows

Buildium

From leasing to maintenance to finance, they allow property managers to work more efficiently by replacing manual effort with automated execution. Maintenance Automation Tools Maintenance requests come in at all hours. Maintenance automation tools keep things moving smoothly, from intake to resolution.