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Residential Property Maintenance Metrics and Improving NOI (with Ray Hespen)

Fourandhalf

Ray Hespen, who is a frequent flier on The Property Management Show, joined us again to discuss maintenance metrics and how measurement improves resident satisfaction and owner NOI. The last time he was on the podcast, in late 2023, his team was just beginning to establish this concept of maintenance analytics.

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Critical Insights for Property Managers: Leveraging Tech and Communication to Boost Resident Satisfaction 

Lula

Effective maintenance significantly reduces churn, with satisfied residents being 38% less likely to consider moving. Timely responses and transparent communication regarding maintenance requests dramatically improve satisfaction levels, with 89% of residents attributing satisfaction to time it takes to complete a work order.

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Everything you need to know about apartment management in 2025

Buildium

This guide covers what you need to know about leasing, communication, maintenance, budgeting, staffing, compliance, technology, and growth strategies. Use digital tools such as tenant portals, SMS platforms, or messaging apps to keep renters informed about maintenance, building updates, rent changes, or policy shifts.

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Stessa vs Buildium: Which software is best for you in 2025?

Buildium

Buildium at a Glance Buildium is a comprehensive property management platform designed for residential property management and association management companies of all sizes—from solo managers to large firms. It covers nearly every aspect of property management, including leasing, rent collection, maintenance tracking, and accounting.

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How property management automation helps you take tenant and owner engagement to a new level

Buildium

Property management software systems typically include online portals and apps that make it easy for tenants to complete important tasks like paying rent, even while on the go. Offering an online portal or mobile application can potentially help you cut down on late payments and delinquencies. And the best way to see the difference?

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Your Stress-Free Guide to Finding the Perfect Rental Home

Real Property Management California Coast

Check the condition of all appliances, test water pressure and lights, and verify safety features like deadbolts and smoke alarms for signs of good maintenance. When touring a property, bring a list of questions to stay focused. How regularly is property maintenance conducted, and what notice is given?

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Your Stress-Free Guide to Finding the Perfect Rental Home

Real Property Management DC Metro

Inspect the condition of all appliances, check water pressure and lighting, and ensure safety features like deadbolts and smoke alarms reflect good maintenance. When touring a property, bring a list of questions to stay organized. How often is property maintenance performed, and what notice is provided?