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But an often-overlooked aspect is how maintenance services, including unit repairs, are handled. While the FHA doesnt directly reference repairs or maintenance, it clearly prohibits discrimination in the delivery of housing-related services. Thats why its critical to be consistent and transparent about how repair requests are handled.
They maintain property value, protect tenant safety, and deliver service that keeps residents happy and loyal. Traditional manual maintenance processes—paper work orders, phone calls, spreadsheets—often slow operations and cause errors or delays, especially as unit numbers grow.
Ray Hespen, who is a frequent flier on The PropertyManagement Show, joined us again to discuss maintenance metrics and how measurement improves resident satisfaction and owner NOI. The last time he was on the podcast, in late 2023, his team was just beginning to establish this concept of maintenance analytics.
Propertymanagement software (PMS) has become a must- have for landlords who want to streamline operations, manage their tenants, and maintain organized finances. But with so many propertymanagement tools available, how do you choose the right one? What Sets Innago Apart as the Best PropertyManagement Software?
Propertymaintenance plays a pivotal role in asset management, protecting a propertys long-term profitability and keeping tenant satisfied and turnover low. However, maintenance is far from the only responsibility propertymanagers face.
Propertymanagers have always grappled with challenges around energy cost recovery and reporting. These challenges are felt across the industry, which is why most large companies have adopted energy management systems. That’s just one example of what energy management systems can do for propertymanagers.
Efficient propertymaintenance doesn’t happen by accident. It’s driven by data—and that starts with tracking the right maintenance metrics. Read on to learn more about why measuring maintenance data matters, the top 10 key metrics to monitor, and software tools to make tracking them easier.
Tim Wehner is a former president of the National Association of Residential PropertyManagers (NARPM ). While hes no longer on the National Board of Directors, his experience in propertymanagement and expertise on all things NARPM make him a valuable source of information. Start us off right, Tim! Tim : Absolutely.
If youve been in the propertymanagement business for a while, youve probably witnessed firsthand how proper preventive maintenance can make or break a property’s success. Why Preventive Maintenance Matters The benefits of preventive maintenance extend far beyond cost savings.
Propertymanagers are under pressure to do more with lessfrom labor shortages to rising costs. What Is AI in PropertyManagement? In propertymanagement, these abilities are used to optimize workflows that would otherwise take longer.
Propertymanagement marketing isn’t just about listing properties; its about creating a brand, engaging with potential tenants, and maintaining relationships with current ones. In this post, well explore the ten most common marketing mistakes propertymanagers make and how to avoid them.
As a propertymanager, you already know that keeping things running efficiently is no small task. Managing tenants, overseeing budgets, coordinating repairs, and maintaining the property can quickly become overwhelming without the right tools. This is where propertymaintenancemanagement systems come into play.
Propertymaintenance might just be one aspect of propertymanagement—but when it’s mismanaged, the consequences can snowball fast. Using propertymaintenance software is a surefire way to stay ahead of these issues—and there are a few companies out there that make doing so easier than ever.
Despite shifting market conditions, the propertymanagement industry continues to grow at a stellar rate. According to Buildiums 2025 PropertyManagement Industry Report , 82% of the management companies we surveyed experienced portfolio growth within the last two years.
As a propertymanager, you already know that, to find new clients and tenants, youll have to meet them where they are. Let’s dive into some social media strategies for propertymanagement to help you broaden your reach and better engage with your audience. By doing so, youll be seen as knowledgeable and responsive.
Email marketing is one of the most powerful and cost-effective tools available to propertymanagers looking to grow their business, nurture client relationships, and streamline communication. In this guide, well walk you through the essentials of email marketing for propertymanagement companies. Lets get started!
read Download Buildium’s 2020 State of the PropertyManagement Industry Report Download Today --> Get the latest industry insights. --> MktoForms2.whenReady(function Monthly propertymanagement resources will be delivered to your inbox! --> Published on June 12, 2025 TABLE OF CONTENTS What Is a PropertyManagementMaintenance App?
Propertymanagers—particularly those looking to grow—can use a rent roll to keep track of money collected from residents, look for potential problems with vacancies or turnover, compare rent and fees to market prices, and look for opportunities to increase revenue from individual units or even entire properties.
At BFPM, our experience with diverse maintenance challenges has shown that a structured approach makes propertymanagement smoother. By following a proactive maintenance plan, property owners can enhance resident retention, protect their investments, and ensure long-term financial success.
Effective crisis management is essential in propertymanagement to handle unexpected challenges like natural disasters, maintenance emergencies, resident disputes, and financial setbacks. A solid strategy prevents property damage, financial loss, and resident dissatisfaction.
As your propertymanagement company grows, your maintenance game has to level up, too. Thats what process solutions consultant Kelli Segretto of K Segretto Consulting told us based on her 20+ years of experience within multifamily, single-family, and LIHTC propertymanagement. How long do turnovers take?
Did you know that two-thirds of rental owners expect top-tier customer service from their propertymanagement company? Why Personalized Service Matters in PropertyManagement Every property owner has unique goals and needs, which is why personalized service is a must-have in todays market.
You know the value your propertymanagement company brings, from protecting rental homes to maximizing ROI for owners. When you know why homeowners resist propertymanagement services, you can tailor your messaging, address objections head-on, and ultimately build more trust.
Summer rental propertymaintenance is key to protecting your property and ensuring your tenants can make the most of your outdoor amenities while the sunshine is out.
If youre renting out your property, its only a matter of time before youll need to make an emergency repair, conduct a routine inspection, or invest in preventative maintenance. Because maintenance is such an important and constant responsibility for landlords, it pays to have software that can help lighten the load.
The propertymanagement industry has changed a lot in recent years. Today, automation stands out as one of the best tools residential propertymanagers can use to improve their operations and enhance residents’ experiences. Leases, renewals, maintenance records, inspection reports, and regulatory forms pile up quickly.
Artificial intelligence (AI) is quickly becoming more than a buzzword in propertymanagement—it’s evolving into a practical tool used across leasing offices, maintenance departments, and accounting teams.
The financial health and growth of propertymanagement companies is more closely tied to resident experience than ever before. Effective maintenance significantly reduces churn, with satisfied residents being 38% less likely to consider moving.
Managing apartment buildings means juggling leasing, maintenance, accounting, resident communication, owner relations, and countless other tasks. To tackle all of this while maintaining a consistently high level of service, you’ll need apartment propertymanagement software. It just needs to do the right things well.
AI and Remote Hiring for PropertyManagers The propertymanagement industry is evolving at lightning speed. These innovations go beyond industry buzzthey offer real, practical solutions to help propertymanagers optimize operations, improve communication, and reduce costs.
If youre considering starting your own propertymanagement company, you may be tempted to look into propertymanagement franchises. In this article, well explore some things you should keep in mind if youre thinking about being a propertymanagement franchisee.
In today’s fast-paced real estate landscape, propertymanagers are expected to juggle a growing number of responsibilities—everything from tenant communications and maintenance coordination to financial reporting and marketing. Automate this process by enabling tenants to pay rent online via ACH or credit card.
From Chaos to Clarity: How to Create a Remote Team Playbook for Your PropertyManagement Business In todays evolving industry, propertymanagement companies are increasingly shifting to remote teams to improve efficiency and tap into a wider talent pool. Step-by-Step Guide to Creating a Remote Team Playbook 1.
Growing a propertymanagement company traditionally means building a strong local reputation, gradually attracting new clients, and expanding door count over time. Many propertymanagers today are choosing another way to grow: acquiring other propertymanagement companies. Define your objectives clearly.
PropertyManagement Programs: What Are They? Most propertymanagers hit a wall. What you need are propertymanagement programs, comprehensive systems that tie together technology, training, and team development. A propertymanagement program isn’t just software. You might ask: Why?
Running a propertymanagement business can often feel like being stuck on a treadmill. You’re juggling a hundred tasksfielding maintenance calls, responding to tenant complaints, coordinating with owners, and managing your teambut still, growth feels elusive. It’s the way youre operating. The result?
In the previous editions of our propertymanagement software buying guide, we covered the basics of how to compare propertymanagers, from key features software should have to assessing pricing models and customer reviews. We also explored specific considerations for multifamily propertymanagement software.
Propertymanagement software is no longer a luxury. The majority of propertymanagers and management companies would agree that it is now a necessity. SaaS companies have paid close attention to the needs of propertymanagers, and the trends impacting community associations.
Property technology often called proptech covers a range of technologies, many of which have an outsized impact on propertymanagement. For propertymanagers, understanding proptech and the various tools and platforms that fall under its umbrella helps you stay ahead of the curve, save time, and improve tenant experiences.
[link] Understanding the Basics: Coaching vs. Consulting In the world of propertymanagement , clarity matters—especially when you’re investing time and money into growth. What is PropertyManagement Coaching? Propertymanagement coaching is focused on mindset, skill-building, and leadership development.
Lula is excited to announce that Bridge Homes, a leader in high-quality single-family rental homes, has chosen Lula as its maintenance source provider for its Atlanta properties. As a subsidiary of Bridge Investment Group, Bridge Homes leverages national expertise to deliver excellence in propertymanagement.
As the propertymanagement industry continues to evolve, so does the technology that supports it. One prime example of this change is the increasing variety of propertymanagement leasing software that promises to speed up the leasing process and reduce your workload in the process.
In the propertymanagement business emergencies are inevitable. Your approach can significantly impact the profitability of each property in your portfolio, tenant satisfaction, relationships with your clients, and compliance with legal obligations. Preventive Maintenance Implement a preventive maintenance schedule.
Propertymanagement has changed fast. Managing rentals used to mean phone tag, hopping from location to location, and endless coordination. And propertymanagers need tools that help them keep up without burning out. Scenario: A tenant submits a maintenance request through a mobile portal at 7 p.m.
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